Shipping Policy

Domestic Delivery - Charges and Timing

• We aim to deliver all domestic orders within 8-12 working days (for all ready-to-wear products)

How do I track my order?

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website (Bluedart, Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. 

Should you have any questions about your order dispatch, we’re just a quick email or phone call away!

+91 9380005678 | +91 7358246381 | info@norwoodindia.com | MON - SAT | 10:00 AM - 7:00 PM IST

 Where is my order processed from?

Orders are processed both from our head-office in Chennai. 

Orders will be delivered to the shipping address you submit at checkout.

 Who will deliver my order?

Within India, we ship through registered courier companies Delhivery and Rapidd. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

Shipping terms and conditions

Any part cancellation of the order may incur shipping charges on the balance order. 

Saturdays, Sundays and public holidays are not set as business days for standard deliveries. 

PAYMENT

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions: 
• Credit cards - Mastercard, Visa and American Express 
• Net Banking - all major banks 
• Debit Carts - all major banks 
• Wallets
• Cash on Delivery

What are the accepted payment methods for international transactions?

We accept the following modes of payment for international transactions: 
• Credit cards - Mastercard, Visa and American Express 
• PayPal

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care number or email us on the below and we will resolve it for you.

+91 9380005678 | +91 7358246381  | info@norwoodindia.com

| MON - SAT - 10:00 AM - 7:00 PM IST |